Shipping policy
1. Introduction
At Baby Teddy Store, we understand that receiving your baby and family products safely and on time is just as important as the quality of the items themselves. This Shipping Policy explains how we process and deliver orders, from order confirmation to delivery.
We are pleased to offer free shipping on all orders to our supported countries, with no minimum purchase required.
This policy applies to all products purchased through our website.
2. Countries We Ship To
2.1 Australian Deliveries
We ship to all Australian states and territories, including metropolitan, regional, and most remote areas.
2.2 International Deliveries
We currently ship to the following countries:
Europe: Czechia, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Americas: Canada, United States
Asia-Pacific: Japan, New Zealand, Singapore
Important: We only ship to the countries listed above. Orders placed from unsupported countries cannot be processed.
3. Order Processing Times
- Orders are processed within 2–5 business days (Monday to Friday)
- Orders placed before 2:00 PM (AEST) are usually processed within 2 business days
- Processing begins after payment confirmation and order verification
- During peak periods, processing times may be extended
4. Shipping Times and Methods
We work with trusted logistics partners to ensure reliable delivery. Shipping times vary depending on destination and local customs processing.
4.1 Estimated Delivery Times
| Destination | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Australia | Standard | 5–10 business days |
| United States | Standard | 7–14 business days |
| Canada | Standard | 7–14 business days |
| Europe (listed countries) | Standard | 7–14 business days |
| Asia-Pacific (listed countries) | Standard | 7–14 business days |
Please note:
- Delivery times are estimates and may vary due to customs clearance, courier delays, or seasonal demand
- Remote or rural locations may require additional delivery time
- Public holidays and peak sales periods may impact delivery timelines
5. Delivery Locations
We deliver to the following address types where supported by local carriers:
- Residential addresses
- Business addresses
- PO Boxes and parcel lockers (subject to carrier limitations and item size)
6. Shipping Costs
Free Shipping: All orders include free standard shipping to supported countries.
No additional shipping fees are charged at checkout.
7. Order Tracking
7.1 Tracking Information
Once your order is shipped, you will receive a confirmation email with tracking details.
7.2 Tracking Activation
- Tracking usually activates within 24–48 hours after shipment
- International tracking updates may take up to 5 business days to appear
- Tracking visibility may be limited in some remote regions
7.3 Tracking Issues
If tracking information has not updated for more than 5 business days, please contact our support team so we can investigate.
8. Address Requirements and Changes
8.1 Address Accuracy
Please ensure your shipping address is complete and accurate, including:
- Full recipient name
- Street address and unit or apartment number
- Correct postal or ZIP code
- Valid phone number (required for international deliveries)
8.2 Address Changes
Address changes must be requested as soon as possible after placing your order. Once an order enters processing, changes may not be possible.
8.3 Incorrect Addresses
Orders returned due to incorrect or incomplete addresses may be subject to reshipping fees.
9. Customs and Import Duties
- International customers are responsible for any customs duties, taxes, or import fees imposed by their country
- These fees are not included in product prices or shipping costs
- Delays may occur if customs authorities require additional documentation
10. Special Circumstances
10.1 Weather and Unforeseen Events
Delivery delays may occur due to extreme weather conditions, natural disasters, or events beyond our control.
10.2 Peak Periods
During busy periods such as holidays or major sales events, processing and delivery times may be extended.
11. Lost or Damaged Packages
11.1 Lost Packages
If a package is confirmed lost by the carrier, we will offer either a replacement or a full refund.
11.2 Damaged Packages
Please inspect your order upon delivery. If items arrive damaged, contact us within 48 hours with clear photos so we can assist you promptly.
12. Contact Us
For shipping-related inquiries, please contact us:
Baby Teddy Store
Email: hello@babyteddystore.com
Phone: +61 424 468 348
Address: 4G/172 Oxlade Drive, New Farm, 4005 Brisbane – Queensland, Australia
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)
When contacting us, please include your order number and tracking number, if available.
Last updated: February 2026
