Privacy policy

Last updated: February 2026

1. Overview

Baby Teddy Store operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide a safe and reliable shopping experience.

Our store is powered by Shopify, which enables us to deliver the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of personal information.

By using our Services, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Personal Information We Collect

We may collect the following types of personal information:

  • Contact details: Name, billing and shipping address, phone number, and email address
  • Financial information: Payment details, transaction data, and payment confirmations (processed securely by our payment providers)
  • Account information: Username, password, and account preferences
  • Transaction information: Products viewed, added to cart, purchased, returned, or exchanged
  • Customer communications: Information provided in customer support enquiries
  • Device information: Device type, browser, IP address, and unique identifiers
  • Usage information: How you interact with and navigate our website

3. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you use our Services
  • Automatically through cookies and similar technologies
  • From service providers acting on our behalf, such as payment processors and shipping partners
  • From partners or third parties where permitted by law

4. How We Use Your Personal Information

Your personal information may be used for the following purposes:

  • Order fulfilment: Processing, shipping, and delivering your purchases
  • Customer support: Responding to enquiries and providing assistance
  • Personalisation: Improving and tailoring your shopping experience
  • Marketing: Sending promotional communications and showing relevant ads where permitted by law
  • Security: Preventing fraud, misuse, or unauthorised access
  • Legal compliance: Meeting regulatory and legal obligations

5. How We Share Personal Information

We may share your personal information in the following circumstances:

  • With Shopify and trusted third-party service providers who help us operate our business
  • With marketing and advertising partners, where you have provided consent or where permitted by law
  • When required by law, regulation, or legal process
  • To protect our rights, property, or safety, or that of our customers
  • In connection with a business transfer, merger, or sale of assets

6. Relationship with Shopify

Our Services are hosted by Shopify. Shopify may process personal information on our behalf, including transferring data outside your country of residence.

Where required, Shopify relies on recognised legal safeguards, such as Standard Contractual Clauses, to protect international data transfers.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party sites before providing personal information.

8. Children’s Data

Although our products are designed for babies and young children, our Services are intended for parents and caregivers.

We do not knowingly collect personal information from children under the applicable age of consent. If we become aware that such data has been collected, we will take steps to delete it promptly.

9. Security and Retention

We implement industry-standard security measures to protect your personal information.

While we take reasonable precautions, no system is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Receive a copy of your data in a portable format
  • Opt out of targeted advertising
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent

11. Complaints

If you have any concerns about how we handle your personal information, please contact us directly.

You may also have the right to lodge a complaint with your local data protection authority, where applicable.

12. International Transfers

Your personal information may be processed outside Australia.

For transfers to the EEA or the United Kingdom, we rely on recognised legal mechanisms such as Standard Contractual Clauses to protect your data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

14. Contact Us

Baby Teddy Store
Email: hello@babyteddystore.com
Phone: +61 424 468 348
Address: 4G/172 Oxlade Drive, New Farm, 4005 Brisbane – Queensland, Australia
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)